DynaFin Consulting is a human-sized, flexible consulting company delivering services in the Financial Services Industry. Our company consists of more than 145 committed consultants in several business domains: Invest – Payments – Credits – Insurance – Data - Risk & Compliance.

In 14 years, we have become a reference in the Belgian Financial Services landscape. In July 2017, we joined the Alan Allman Associates ecosystem, adding the international dimension to our ambitions.

Are you a dynamic individual eager to launch your career in the banking industry?

DynaFin is expanding its team of financial consultants and is on the lookout for talents passionate about finance, equipped with excellent customer service skills, to contribute to projects with our clients in the banking and insurance sectors.

That is why we're in search of a dynamic Junior Customer Complaints Consultant, ready to bring their expertise to help clients navigate successfully in the complex world of finance. In this role, you will play a crucial part in managing customer complaints, collaborating with operational areas, and actively contributing to the continuous improvement of our services.

If you're driven by the desire to make a real difference and find inspiration in this field, we strongly encourage you to apply and explore this opportunity.

Roles & Responsibilities:

1. Complaint Capture and Recording:

- Capture and meticulously record customer complaints related to the bank's activities, products, and processes in our systems.

2. Analysis and Solution Seeking:

- Collaborate with operational areas to analyse complaints, actively seeking solutions where possible.

3. Coordination and Follow-up:

- Coordinate complaints, ensuring diligent follow-up in adherence to Service Level Agreements (SLA).

4. Regulatory Compliance and Decision-Making:

- Assess analysis results, cross-verify against banking regulations, legislation, or contractual provisions.

- Make decisions on the final position of the bank concerning the client and/or ombudsman service.

5. Client Communication:

- Respond to client complaints in writing, providing comprehensive and clear explanations.

6. Internal Communication and Memos:

- Advise other departments, crafting and distributing internal memos to inform and sensitize all relevant parties within the bank.

7. Documentation:

- Compile complete electronic files for each complaint.

8. Continuous Improvement:

- Propose improvements to the bank's activities, products, and processes based on insights gained from complaint analysis.

• Bachelor's degree, preferably with a legal or financial background.


• 1 to 3 years of relevant experience.


• Experience within different departments of the bank is an asset.


• Affinity with banking regulations and legal provisions.


• Excellent oral and written communication skills in English, Dutch, and French.


• Strong organizational skills with efficient work planning.


• Analytical, customer-oriented, and collaborative mindset.


• Ability to make autonomous decisions.


• Ability to remain correct, neutral, and objective in stressful situations.


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